On this page you will find testimonials written by many of our satisfied customers.

If you used our services recently or in the past we would appreciate it if you could spare a few minutes to write a testimonial on our website. To do so, please scroll down to the bottom of this page and fill the form in. Once approved, it will appear on our website immediately. Please use a valid email address or we cannot reply back to you!

For comments or problems with the website, please email the webmaster.

Thank you,
Drain Wizard

48 testimonials

  1. I just have to write and thank you for your terrific service but mostly to praise Martyn for his demeanor and superb attendance to our problem – whatever the outcome. It is such a pleasure to deal with ‘proper’ pros. We thought those days were gone! You have in Martyn a terrific ambassador for your company and a charming gentleman, to boot.

  2. We would like to take this opportunity to thank you and especially your four guys for carrying out the work at our place over the past two days. It’s an absolute pleasure to have four, young polite guys who were all very courteous and pleasant, they are all a credit to themselves, to you and your company. Keep up the good work and please pass this message on to all four of them.

  3. This is to thank you for your supervision of the work to reconnect us to the main water supply because of a leak to our water main.

    I appreciate how much you kept me informed of the situation, before and after the work was completed, as it was most distressing to be without water, and I had felt abandoned by South West water.

    I also want to thank you for appointing TSP to detect the leak and relay a new pipe. I appreciated the intelligent way, through a process of elimination, that the leak was detected, and the efficient way a new pipe was laid.

    I also thank Tim for the courtesy he showed to me, explaining the problem and how he would put it right. This involved him coming up nearly 100 steps to the house, often wet and wintry conditions.

    Thank you again for your support.

  4. Thank you for the efficient and speedy completion of work completed yesterday.

    It was a pleasure to meet Stuart and Chris, who were knowledgeable, hard working and always cheerful, even when the conditions were difficult. But, it took the “boss” (and his dog) to complete the job. A great advert for Drain Wizard.

    The neighbours have commented on your hard work and the attention taken on cleaning up.

  5. Yesterday one of your engineers, who was called Gavin, called to clear a drain blockage for us. He is a very pleasant person who did an exceptionally professional job. We could not have asked for anything more.

  6. Our Klargester collapsed before christmas and we had a young man named Gavin Roberts along with assistant Mark to replace it.

    I just wanted to say how wonderful these two buds were in such adverse weather conditions. I cannot speak too highly of them – they were brilliant even down to the sack of grass seed.

  7. Thank you very much for your concern over our sewage problem and to thank your gentlemen for what he did on the Thursday.

    We have been advised to have our sewage pipes jetted occasionally to keep them clear so will get in touch with you when needed.

    Many thanks once again.

  8. Two of your employees Mr. M Martin and Mr. C Mallett have just completed a job for me organised throughout my buildings insurance and I had to put pen to paper to express my gratitude for not only the professional manner that they maintained throughout the two days but also for the politeness of both of them.

    They cleared every bit of mess up and nothing was too much trouble for them to ensure the least possible disruption whilst the work was being carried out.

    I do not know if you have a reward or recognition schemes for your employees but if you do I would very much like to recommend their work and behaviour.

  9. I would just like to say how pleased I was with the work your team carried out for me this week. It was quite a major job and I thought they performed the whole operation in a very professional manner. Chris and Aaron were very amiable and just got stuck in and got on with it which is not always the case with some firms.

    Well done Drain Wizard. Would not hesitate to use your company again if I have any further drain problems in the future and would definitely recommend you to others.

  10. For several months we had experienced persistent blockages that required various levels of effort to clear. Your assessment of the problems and the innovative methods you used to rectify both the main sewage and secondary drain system were most impressive.
    Throughout, the conduct of your colleagues was both courteous and efficient, the work has proved 100% successful, so we most definitely would recommend “DrainWizard” unreservedly.
    Best regards, Peter and Nova Varney.

  11. I am writing to thank you for your prompt service, from the initial attendance of Stuart who assessed our pitch fibre pipe problem, to Aaron & Chris who attended yesterday and conducted a thorough repair. They were prompt, polite and professional, we also appreciated how much they kept us informed throughout the days work. The repair included digging in the garden and at the finish of the job the area was left clean and tidy. I shall definitely be recommending your firm to others if the need arises. Please pass on my thanks to those involved.

  12. Your employee Aaron came to our rescue today and unblocked drains. He was very conscientious and at all time explained to us what he was doing and why and furthermore the work that he would need to do to unblock, clean and inspect the state of our utility room drain. He worked very hard on an extremely hot and uncomfortable day without a break and without complaining and solved our problem. Aaron was very polite and had an excellent reassuring attitude for which we are most grateful.

    With many thanks

  13. Your Chris arrived today and he was like a breath of fresh air and the total different approach as not only did he show me the same roots but took the trouble to take a major portion of them out so that the water flow was very usable. He has advised me that he will put a report in to the Insurance company and it will take about a further three days before I will hear something.
    As an OAP thank you for the service that Chris provided today, he was a credit to your Company

    Brian McIntyre

  14. 1st July 2015
    Drain Wizard has just been here to re-line 7m of blistered and collapsing pitch-fibre drain under a concreted and paved courtyard. No noise and no mess! A price was quoted over the phone and it took half a day to do the work. I thoroughly recommend Drain Wizard’s re-lining as a way to deal with failing pitch fibre drains.
    P. Fortescue Lyme Regis

  15. Very pleased with the work Rian did today.
    He was friendly, efficient & very thorough.
    I have no hesitation in recommending your company to family & friends.
    Thanks again Rian.

    K. Cook

  16. Thank you for your prompt attention and good work. I shall certainly recommend you to my friends.

    Yours Sincerely

    J Bailey

  17. I would just like to say how very impressed we have been with Chad and Chris who undertook major excavation etc to clear our sewage system which had been blocked by tree roots. Thank goodness for Home Insurance 🙂 Both were constantly professional and pleasant, and worked diligently to finish the job as quickly as possible. They kept us informed of what was happening throughout the job, and we now have a much better understanding of how our septic system works, and the reasons for the problems in the first place. They are both a credit to your Company; I hope you are proud of them. Some other gents also attended for short spells; they too conducted themselves very professionally. All the Staff we encountered were very knowledgeable and keen to help. Well done to everyone involved, and thank you all very much again.

  18. A big thank you for the work done to our drains by your very polite and professional staff.

  19. Thank you and your team for repairing the drains from our house. The work done by Aaron, Chris and Rian was all carried out efficiently and with a pleasant manner – we congratulate them!

  20. Thank you for attending to our drain problem so efficiently.

    Your young man worked hard in the dreadful heat. He unblocked and took photos of the drains to enable us to send to our insurers.

    A very pleasant young man!

  21. Hi Beverley

    “I am so please that the insurers chose Drain Wizard to fix our major disaster when our existing treatment plant rose out of the ground. From the beginning, when Gavin came out so promptly to assess the damage and decide what needed to be done I couldn’t have asked for better work or a more polite and professional service. The conditions in which most of the work was carried out were appalling and yet the team were cheerful, positive and reassuring at what was a very stressful time. Thank you especially to Chad, Aaron and Josh for their hard work in installing the new tank and in restoring the landscape. The grass has now grown back and we were so pleased with how the site was left. We would have no hesitation in using Drain Wizard again or recommending them to others.”

    Thanks again to you all.

    Kind regards

    Matt Brooks
    Cookbury Mill

  22. Thankyou Chris for coming out to sort our blocked drain in less than 24 hrs and on a SUNDAY
    morning too! You were brilliant – a total wizard in finding out what needed rodding and where!
    Not a pleasant job in the extreme heat of midday .We cant tell you how much we appreciated both your help and also he fact that your charge was so reasonable. Carol and George, Nr. Crediton.

  23. I am writing to let you know how much my wife and I appreciated the way the work of repairing a drain was carried out.

    We were most impressed with the thoroughly capable efficiency of your engineers, both during the initial investigation work a week ago and during the actual remedial work yesterday.

    We were grateful for the knowledge the offending tree roots will not penetrate the pipe again.  It is unfortunate that these things do happen without anyone having a suspicion of a problem, but you have put our minds at rest.

    Thank you very much

  24. Dear Gavin,
    I just wanted to say thank you. Rian and Chris was excellent representatives for your company. They were punctual, polite and very informative- happy to answer my questions and show me the different components of the job.
    I hope once the grass has settled back down I can forget that I have drains going across my property!
    Yours Sincerely
    Marjorie Hodgson

  25. I was very impressed with your two operatives who did the work. Discreet, well mannered, graciously answering all my questions……a real pleasure to have you on site.

  26. I would like to thank you very much for your very prompt response to our request this morning to clear our total drain blockage.
    Your expert was very friendly & professional and the problem was solved within an hour.

    Many Thanks again

  27. We must say thank you to you all for helping us out. Aaron was fantastic, professional, competent and with a sense of humour to boot. We would highly recommend your services to anyone who may need them.

    Daisy Mclauchlan

  28. Jamie and Chris have been working with us for the past three days and have been excellent. Totally helpful, very tidy a real delight, so very very satisfied in spite of dreadful weather yesterday.
    Yours Rosie Parry

  29. Thanks guys. I had an unknown blockage, they were quick to reply and fitted me in on the same day. Problem solved and checked with camera. Great service, advised how to avoid the problem occurring again, I couldn’t ask for more.

  30. Please also pass on thanks to the guys who undertook the work in a very professional and friendly manner.

  31. The Drain Wizard team did a great job of installing a sewage plant to schedule and in very mucky conditions. They made good after the installation, so well that it looked almost like nothing had been done! Communications were excellent and responsive. I highly recommend Drain Wizard!

  32. Very please with the work carried out – Thank you!

    Mr K Homer

  33. Just wanted to say how impressed we were with your company and the guy (sorry we didn’t get his name!) who came to our property to sort out our blocked drain. He was extremely knowledgeable about the problem and got it sorted very quickly. He explained exactly what he had done and left us confident that we wouldn’t have any more trouble.
    I also rang DASA, who sub-contracted the work to you, and told them how impressed we were.

  34. Hi,

    Thank you very much for your incredibly prompt and efficient service and not forgetting the fact that your staff have always been so remarkably polite and very pleasing to deal with, as was certainly the case today. I am delighted that within 24 hours of my phone call my concerns have been so efficiently dealt with.

    Kind regards,
    Peter Barrett.

  35. Chris did a great job and we are really pleased with your service.
    Your bill is most reasonable too!

    John Corcoran

  36. Dear Gavin

    I just wanted to say how much I appreciate the way in which Drainwizard responded so quickly to the problem which occurred at my Mum’s house yesterday evening.

    I believe it was Charlie who came to my Mum’s house this morning in Whipton. He arrived at the agreed time and was professional, polite and very respectful. He had to overcome a few obstacles during his visit, but did it with good grace and remained calm throughout.

    I would certainly have no hesitation in recommending your company to friends and family in the future.

    Thank you again for responding so quickly.

    With kind regards.

    Anita Wagstaffe

  37. Hi Gavin,

    Just a short note to thank you and the team for doing such a lovely job here at Lufton Byre. They all worked very professionally and you’d never now know that anything had happened. The fencing looks amazing and we are very relieved that the property is now secure.

    Please pass our thanks to Aaron and the other lads for their hard work. Thank you for acting so promptly and for sorting the whole upsetting mess out for us. You did exactly what you said and we wouldn’t hesitate to recommend you to anyone looking for someone to sort their drainage or install a tank.

    Thanks again, take care.

    Kind regards
    Penny and Kevin

  38. Hi
    All completed. I gotta say, the boys did a fantastic job. They did exactly what I wanted and needed. Especially considering the weather.
    Well done to them.

    Cheers John

  39. I’ve just had 2 of your guys come and spend 2 days working on our drains and just wanted to let you know that they did a great job helping fix them but were also really helpful, nice to talk to and didn’t mind me asking them lots of questions! They’ve also left the drains looking much better than before and wanted to give them some good feedback as it is all much appreciated.

    Thanks again

  40. Thank you too, to your engineers for carrying out such a professional job.

  41. A Policy Holder has just rang up and just wanted to say how amazing and great You guys have been Today, She could not praise You enough and was really grateful for the works You have done. 😊

    So just wanted to let You guys aware.


    Drainage Advisory Services & Assistance Limited

  42. I would also like to say that the chap who came out to perform the survey was extremely helpful and obviously very knowledgeable, I will certainly be recommending you to friends, and will use you again in the future when I need any drainage work.

    Many Thanks

  43. We have to Thankyou for the Excellent job of fitting our new sewage Treatment Plant and removing the old one , the work force were friendly and very helpful and did an amazing job of putting down mats and boards all over our garden and along our gravelled drive way, we were so pleased and surprised to see our grass intact and no damage or dirt left on our driveway everywhere left clean and tidy also the verge outside. We cannot Recommend you highly enough for the Excellent job that you have done for us, Thankyou so much

    Kind Regards Tim and Denise Oliver

  44. Putting my confidence in “Our Local Expert” I contacted Drainwizard who arrived that afternoon.. The engineer who came was very pleasant and most efficient in the way he identified and sorted out our blocked toilet drain – immense relief! We would certainly recommend this company without hesitation. Save yourself the trouble of looking any further, use Drainwizard and you wont be disappointed.
    Many thanks from J &B

  45. From the very start i was impressed with the proactive and positive attitude of the contractors. The job was tackled in a very professional manor and i was left in no doubt that the damage to my underground drainage was repaired to a very high standard.

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